Final answer:
Compliment letters can reinforce excellence in customer service by recognizing exceptional performance, boosting employee morale, and increasing job satisfaction.
Step-by-step explanation:
Yes, compliment letters can help reinforce excellence in customer service. When customers take the time to write a positive letter or review about a particular employee or business, it serves as recognition for their exceptional customer service. These letters can be used as evidence of outstanding performance during employee evaluations, promotions, or to highlight achievements. They also boost employee morale and motivation, leading to increased job satisfaction.