Final answer:
When the customer does not provide a solution, asking for more information, providing a solution based on past experiences, and escalating the issue to a higher authority are suitable steps to take.
Step-by-step explanation:
When the customer does not suggest a solution, there are several steps that can be taken to resolve the issue. Firstly, ask the customer for more information to gain a better understanding of their needs and concerns. This will help in finding a suitable solution. Secondly, provide a solution based on previous experiences to offer a potential resolution. Drawing on past experiences can be a helpful way to address the customer's problem. However, if these steps are not enough, it may be necessary to escalate the issue to a higher authority, such as a supervisor or manager, who can provide further assistance.