Final answer:
Yes, customer service providers should highlight their commitment to efficiency as it builds trust and improves the customer experience, ultimately benefiting both the customer and the business.
Step-by-step explanation:
True, a customer service provider should indeed emphasize to customers that their goal is to work with them as efficiently as possible. Being efficient means not only resolving issues quickly but also effectively and in a way that demonstrates respect for the customer's time. Additionally, showing that you aim for efficiency can build trust and promote a positive customer experience, which, in turn, is beneficial for business. For example, in a busy customer service environment such as a fast food restaurant, efficiently managing queues and addressing customer complaints quickly, as in the provided scenario, can lead to a significant reduction in wait times, happier customers, and the ability to serve more people, which positively impacts the business.