Question

Before breaking or bending an existing service rule in order to better serve a customer, a representative should be aware of each of the following EXCEPT the:

1) Customer's satisfaction
2) Company's policies
3) Legal implications
4) Competitor's strategies

Answer 1

To better serve a customer, a representative should be aware of the customer's satisfaction, company's policies, and legal implications, but not necessarily the competitor's strategies.

Step-by-step explanation:

Before breaking or bending an existing service rule in order to better serve a customer, a representative should be aware of each of the following EXCEPT:

1. Customer's satisfaction - a representative should always consider the customer's satisfaction when making decisions related to service rules.
2. Company's policies - a representative should be aware of the company's policies and guidelines to ensure they align with them.
3. Legal implications - understanding the potential legal consequences of breaking service rules is crucial for representatives.
4. Competitor's strategies - while knowing competitor's strategies can be valuable, it is not directly related to breaking or bending service rules.