Final answer:
To convey bad news to staff using an indirect format, (option b) start with positive points before delivering the bad news.
Step-by-step explanation:
When tasked with conveying bad news to your staff using an indirect format, it's important to approach the situation in a manner that can mitigate the initial impact of the negative information.
The correct answer to the question is to start with positive points. This method helps to prepare the staff for the news by initially focusing on the positive aspects or achievements they may have accomplished.
This approach not only provides a cushion before delivering the bad news but also reinforces the value of the staff's efforts and contributions.
Furthermore, employing a language that fairly represents uncertainty can create an atmosphere of collaboration and understanding.
Phrases like "it seems that," "it appears to me that," or "I may be wrong, but" can soften the message, encouraging a constructive conversation rather than a defensive one.
By using words such as "possible," "likely," "plausible," and "risk," you can convey concern while maintaining a respectful tone.
In situations where someone perceives the message as lacking hope, it is essential to craft a response that acknowledges the concern while also emphasizing any potential positive outcomes or steps being taken to mitigate the situation.
Such careful communication is key to maintaining good relations with staff, even when delivering unfavorable news.