Question

When her computer monitor wouldn’t turn on, Sabrina knew she had a problem. Logically, Sabrina’s next step in the consumer decision process would be to:

a) Gather information
b) Evaluate alternatives
c) Make a purchase
d) Seek customer support

Answer 1

Sabrina's next step in the consumer decision process after her computer monitor wouldn't turn on should be to gather information to understand the issue before considering further actions.

Step-by-step explanation:

When Sabrina's computer monitor wouldn't turn on, the next logical step in the consumer decision process would typically be to gather information. Before taking any action such as evaluating alternatives, making a purchase, or seeking customer support, it is important to first understand the issue with the monitor. Steps for problem solving include:

1. Identifying the "given" information: In this case, the given is that the computer monitor won't turn on.
2. Determining what the problem is asking you to "find": Sabrina needs to find out why the monitor won't turn on and what her options are.

Gathering information might involve reading troubleshooting guides, seeking help online, or discussing the problem with knowledgeable individuals. This process will help Sabrina diagnose the issue and consider her next steps efficiently.