Question

Of the five major external forces, which is a facilitator of internal process and supply chain transformation:

a) Competitors
b) Suppliers
c) Regulatory bodies
d) Customers

Answer 1

Customers are the facilitators of internal process and supply chain transformation.

Step-by-step explanation:

The correct answer is Customers. Of the five major external forces, customers play a key role in facilitating internal process and supply chain transformation. Customers have the power to influence a company's strategic decisions and can drive changes in production processes and supply chain management.

For example, customers' changing preferences and demands can push companies to innovate and enhance their internal processes and supply chains to meet these new requirements. Additionally, customer feedback and insights can help companies optimize their operations and supply chain efficiency.

Therefore, in the context of internal process and supply chain transformation, customers serve as a major facilitator.