Question

When is it appropriate to use the "Disable a Pump" option on the Kiosk Application?

1) When Petroleum Help Desk asks you to use this option.
2) When a customer presses "Pay inside" and you want them to pay first.
3) So customers cannot use the end pumps when most drive-offs occur.
4) When a customer is smoking or their non-diesel engine is idling.
5) When a customer is on a cellphone.
6) f. When there is a fire at the gas island.

Answer 1

The 'Disable a Pump' option on a Kiosk Application is used for safety reasons, such as when guided by the Petroleum Help Desk, during fires, or to mitigate security threats like smoking near the pumps.

Step-by-step explanation:

The "Disable a Pump" option on a Kiosk Application is typically reserved for specific safety and authorization scenarios. It is appropriate to use this feature in the following situations:

1. When Petroleum Help Desk instructs you to disable a pump for technical or safety reasons.
2. When a fire or any other immediate danger is present at the gas island necessitating the immediate shutdown of the pump.
3. During security threats, for example, if a customer is smoking near the pumps or there are any other activities that could potentially ignite fuel vapor.

Key points to keep in mind when considering the 'Disable a Pump' option:

• The option should not be used as a method to ensure payment—such situations are typically managed through pre-payment policies or requiring the customer to come inside and pay before fueling.
• It's also not a valid reason to use the disable function simply because a customer is using a cellphone or when targetting specific pumps to prevent drive-offs—such practices should be addressed through proper station policy and surveillance.

The priority should always be the safety of the station, its employees, and customers. The 'Disable a Pump' feature is a safety measure, not a punitive or preemptive tool for customer management.