Question

Which item is uncharacteristic of the qualification criterion on the opportunity sanity checklist? 1) At least a million customers 2) Routing and collaboration 3) Time-bound service-level agreement (SLA) 4) Customer impact 5) Multiple channels

Answer 1

The uncharacteristic item on the opportunity sanity checklist is 'Routing and collaboration', which is related to operational aspects rather than qualification metrics. So, the correct answer is option 2) Routing and collaboration.

Step-by-step explanation:

The item uncharacteristic of the qualification criterion on the opportunity sanity checklist is Routing and collaboration.

This item does not fit into the qualification realm because it pertains to the operational or procedural aspects of how a team works together and how work is assigned or handed off, rather than a measure of qualification for opportunity.

The other items listed – a customer base of at least a million, time-bound service-level agreements (SLAs), customer impact, and multiple channels – are all quantifiable metrics that can directly tie into the opportunity's feasibility or attractiveness.

Therefore, the correct answer to the given question is option 2) Routing and collaboration.