Final answer:
Ritchie should lead his employees using a transformational leadership style to address the frustration and increased workload. He can communicate openly, empathize, provide support, involve employees in problem-solving, and empower them. This will motivate employees to perform their best.
Step-by-step explanation:
In this situation, Ritchie should lead his employees using a transformational leadership style. Transformational leaders are charismatic role models who inspire and motivate their employees. They encourage creativity and innovation, and they show individual consideration for each employee.
Ritchie can address the frustration and increased workload by openly communicating with his employees, empathizing with their concerns, and providing support. He can also involve them in problem-solving and decision-making processes to empower them and make them feel valued. Additionally, Ritchie should ensure that the workload is distributed efficiently and provide resources or training if necessary.
By adopting a transformational leadership style, Ritchie can help his employees navigate through the challenges and motivate them to perform their best despite the increased workload.