Question

which is an example of a technology used to enable self-service for customers?group of answer choicesusing an acd to assign a call to the next available analyst.using sbr to route the call the appropriate analyst.using web technology to order a product.both a and b.

Answer 1

Self-service for customers is exemplified by using web technology to order a product, which enables convenient and direct customer transactions without the need for company representative interaction.

Step-by-step explanation:

An example of a technology used to enable self-service for customers is using web technology to order a product. This option allows customers to browse, select, and purchase products at their convenience without the need for direct interaction with company representatives. Technologies such as Automatic Call Distributor (ACD) to assign calls or Skills-Based Routing (SBR) to route calls are not examples of self-service technologies; they are used to manage incoming calls in call centers and improve efficiency for the service provider rather than serving the customer directly.