Final answer:
United Airlines CEO Scott Kirby's practice of talking to flight attendants and passengers for business insights is an example of management by wandering around, a technique where leaders actively engage with their teams on the front lines.
Step-by-step explanation:
When United Airlines CEO Scott Kirby travels and talks to flight attendants and other passengers to gain insights into running the business more effectively, this is an example of management by wandering around (MBWA). This management technique involves leaders leaving their offices to check in with teams, ask questions, and observe operations on the front lines. This hands-on approach can lead to real-time insights, stronger interpersonal relationships, and a better understanding of the daily challenges faced by employees and customers alike.