Question

Which of the following strategies are recommended to businesses for responding to customers' social media posts? Check all that apply.

O Waiting 48-72 hours to respond to a complaint
Correct mistakes politely
Provide your name and position within the company
Promise that the situation will not recur
Direct customers to the company website for helpful information

Answer 1

Businesses should correct mistakes politely, provide their name and position, and promise that the situation will not recur when responding to customers' social media posts.

Step-by-step explanation:

The recommended strategies for businesses to respond to customers' social media posts include:

1. Correct mistakes politely
2. Provide your name and position within the company
3. Promise that the situation will not recur

These strategies show professionalism, accountability, and a commitment to resolving customers' concerns in a timely and satisfactory manner.

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