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tell me about a time you dealt with a demanding customer. how were you able to solve their problem in a way that exceeded their expectations? please describe the situation, your actions, and the results. how did you know what would exceed their expectations?

User BeeZee
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1 Answer

5 votes

Final answer:

I resolved a customer complaint about a confusing payment system at a fast food restaurant by implementing floor markings, resulting in improved efficiency and customer satisfaction.

Step-by-step explanation:

The situation I will describe is when I worked at Gavi's Fast Food Restaurant as the lunch-hour manager last summer. During a particularly busy lunch hour, several customers complained that the system of lining up to pay was confusing.

My task was to resolve customer complaints and ensure fair, fast, and friendly service. To solve the problem, I listened to customer feedback and sought out solutions from the customer service clerks. I implemented floor markings to show customers where to line up for each cash register.

The result was that during subsequent high traffic periods, there were no customer complaints about line-ups. The customer service clerks reported reduced stress, and our store served a higher number of customers on a daily basis because we were able to serve them more efficiently.

User Bob Brinks
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