Question

Provide an appropriate response. A local tennis pro-shop strings tennis rackets at the tension (pounds per square inch) requested by the customer. Recently a customer made a claim that the pro-shop co

Answer 1

As a pro-shop manager you should take customer complaints seriously. You should ask the customer to bring their racket back to the store so you can inspect it. If you find that the racket is indeed strung incorrectly, you should offer to restring the racket for free.

You should also investigate why the racket was strung incorrectly. Was it a human error, or was there a problem with the stringing machine? If you find that there is a problem with the stringing machine, you should fix it immediately to prevent similar mistakes from happening in the future.

Here are some things you can do to respond to customer complaints professionally :

• Listen to the customer's complaint attentively.
• Apologize for the inconvenience the customer has experienced.
• Offer to inspect the customer's racket and restring it for free if necessary.
• Investigate why the racket was strung incorrectly and take steps to prevent similar mistakes from happening in the future.
• Follow up with the customer after their racket is repaired to ensure they are satisfied with the results.