Answer: I would respond like this,
Explanation: Hello, I am sorry that I have not responded we are very busy and I am trying to tackle all that I can right now. We are not false advertising we are just simply busy. If you really need help maybe try and call the number instead of calling. We will see if a refund is possible but you should not have to wait any longer. I apologize for the inconvenience.
I hope this helps!