The "Blue Screen of Death" (BSOD) error is a critical system error that occurs when the operating system encounters a problem it cannot recover from. This can be caused by various factors such as a hardware malfunction, outdated drivers, malware or viruses, or conflicting software.
To resolve the problem, the following steps should be taken:
Check for hardware issues: It is important to ensure that all the hardware components are working correctly, including the hard drive, RAM, and graphics card.
Update drivers: Outdated or incorrect drivers can cause BSOD errors, so it is important to update all drivers to the latest version.
Scan for malware or viruses: Malware and viruses can cause serious system errors, so it is essential to perform a thorough scan of the system using anti-malware software.
Remove conflicting software: If any new software has been installed recently, it is possible that it may be conflicting with other software on the system. Uninstalling the conflicting software should resolve the issue.
Perform a system restore: If the above steps do not resolve the problem, a system restore to a previous point in time can help fix the issue.
In conclusion, the BSOD error can have various causes, but with the proper steps, it can be resolved. The IT manager should take a systematic approach to identifying the root cause of the problem and take the necessary steps to resolve it.