Question

A claim is ________; an adjustment is ________.

A) a goodwill message; a means to an end
B) an emotional reaction; a calculated response
C) a formal complaint; a settlement of a claim
D) an informal complaint; an emotional reaction
E) an assertion; a shift in point of view

Answer 1

A claim is ________; an adjustment is ________.

C) a formal complaint; a settlement of a claim

Step-by-step explanation: