Question

As a help desk technician, list four good detective questions to ask if a user calls to say, "my computer won't boot."

Answer 1

Four good detective questions that is asked when a user calls of having their computer to be booted are the following;

- Is your computer plugged on the socket?

- Have you tried turning on your CPU or monitor?

- Are all cables in your computer placed in their rightful positions?

- Are you certain that there are no lose cables or plugs in your computer?

Answer 2

the four questions are:
- Is the power on in your building?
- Is the machine turned on? Do you see the light on?
-Have you made any changes to the hardware recently?
- Are the cables plugged in tight?

This questions will eliminate external technical factors that could cause the computer to not booting. If the answers of all the questions above is no, then the help desk technician could definitely conclude that the problems relies on the software.