Question

John is a customer service employee at a small bakery. he notices a customer deliberating the chocolate chip or sugar cookies. in his head, john hears his boss, "i trust your judgment; do what it takes to delight the customer." with that in mind, john offers the customer a sample of each cookie. john's boss uses ____ as a motivational tool. incentives job design training and education empowerment

Answer 1

John is a customer service employee at a small bakery. He notices a customer deliberating the chocolate chip or sugar cookies. In his head, John hears his boss, "I trust your judgment; do what it takes to delight the customer." With that in mind, John offers the customer a sample of each cookie. John's boss uses empowerment as a motivational tool. (empowerment)