Abstract messages include figures of speech that are difficult to interpret. And abstract messages are best used for persons who are anxious. The explanation behind this is abstract messages contain figures of speech that are tough to interpret. Concrete messages are clear, direct, and easy to understand. Concrete (not abstract) messages are significant for accurate information exchange. Abstract (not concrete) messages necessitate the listener to interpret what the speaker says. Concrete (not abstract) messages are best used for persons who are anxious.