Answer:
Ryan first needs to determine his goals, in his case he is looking for a telecommunications technology that will often need to be updated and revised by others. Once he determines what he is looking for he can start gathering data, and once he's done that he can analyze his choices from the data he's gathered, in his case I would assume he'd be looking at either a wiki or a blog. Now it's time for Ryan to make his decision, I would go with a wiki since a wiki can be updated by many people in diverse locations. He said so himself that employees all over the country would be contributing to it so that is why I think a wiki would best suit him. Now that he's made his decision and can take a step back and evaluate what he has done and make sure he made the right choice.
Step-by-step explanation:
:)