The Delphi technique (Delphi method) was developed by RAND in 1950. It's goal was to forecast the impact of technology on warfare. Now it is used as a method of group decision-making and forecasting with help from judgments of experts.
During the interview the local business said that one of his biggest challenges is to motivate his employees. Applying the Delphi method to this problem, would be to ask motivation experts to explain the problem in details and to find solution. First every of the experts will suggest individual solution of the problem. Next they all together will coordinate and combine their ideas and give one solution. The Delphi method is very powerful.