First, you have to multiply (x -3) times (x+4), which is x^2 + 4x - 3x -12 (because x times x +4 = x^2 + 4x, and -3 times x + 4 = -3x -12). So now we have the equation x^2 + 4x - 3x -12 = x^2 + 4. Subtracting x^2 from both sides, we get 4x - 3x - 12 = 4. Now we subtract 4 from both sides and get 4x - 3x - 12 -4. If we add/subtract the like terms, we get x - 16. Adding 16 to both sides, we get x = 16. I hope this helps! :D