Question

Part One. Review the two e-mail messages below for their adherence to the guidelines for professional e-mail correspondence you have learned in this section. First, explain why the message is not appropriate for the workplace. Then revise each message to make it more appropriate for workplace communication. E-mail A: HEY! I NEED THE TRAINING MANUAL 2 READ B4 MY NEXT SHIFT. R U DUN WITH IT? E-mail B: This customer called today and totally yelled at me. She said there was a mistake on her bill, but I totally did not cause the problem. She went on and on about how this was the fourth time there was a mistake on her bill or something like that. Like I care! But she's gonna call again tomorrow. What do you want me to do to get this lady off my back?

Answer 1

A customer has a concern regarding the bill that she paid. In the end, she realized that it was a mistake on her part and she wants to call again tomorrow.

Step-by-step explanation:

Answer 2

The revised email is shown below:

E-mail A: Good Day! Is it possible that I will be receiving the training manual this morning because I will be needing it for my next shift.

E-mail B: A customer has a concern regarding the bill that she paid. In the end, she realized that it was a mistake on her part and she wants to call again tomorrow.