Question

1805 East Marshall Way

Anywhere, Arizona 85001

October 19, 2010



To whom it may concern:

Your products suck! I bought one of your USB Turntables at your online store and it quit working two days after I bought it! What a piece of junk!

I tried calling your telephone support line, but they’re a bunch of idiots and couldn’t figure out a way to solve my problem either. I even looked online to try to see if anyone else had encountered this problem and found a solution. Guess what? Many had, but NO ONE FOUND A WAY TO FIX IT! I wish I’d seen these reviews before I wasted my money on your lousy product.

I want my money back. Please mail a check to my address above or you’ll be hearing from my lawyer.

Thanks,

Christopher Planer

What should this writer do to make his letter more effective and give him the result he wants?

Answer 1

The writer of this letter should remain clam and use less provocative language.

Instead of using all capitalized letters and exclamation marks, he could use regular text and periods.

He should replace the aggressive words with something more friendly.

Answer 2

In order to achieve the results that he wants, the writer of this letter should use formal and respectful language.

He should describe his problem with the product and telephone support line calmly and in a more objective manner, avoiding using insults and swear words.

He should politely ask for his money to be refunded, and avoid threatening the company.

This way, the person who recieves the letter will be more willing to respond to the demands made.