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How can healthcare professionals help achieve customer satisfaction in a patient care setting?

User Jdd
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2 Answers

5 votes

Final answer:

Healthcare professionals can achieve patient satisfaction by being professional and resourceful, leveraging Theatre in Health Education practices, addressing treatment costs and privacy concerns, managing the challenges of rotating shifts, and embracing efficiency models like telemedicine.

Step-by-step explanation:

Healthcare professionals can enhance patient satisfaction by providing exceptional customer service, which includes being professional and resourceful. By considering their manager as their most important internal customer, healthcare professionals can use this relationship as a model for patient care. The implementation of Theatre in Health Education and standardized patient programs are innovative approaches that help medical professionals develop better bedside manners through role-play with actors, leading to improved empathy and respect in patient interactions.

In the ever-evolving healthcare landscape, complexities such as balancing treatment costs, patient quality of life, and privacy concerns need to be addressed. Professionals should also be mindful of the challenges associated with rotating shifts, work overload, and heavy physical work. Proactive measures, including team reviews of care and recovery plans, and collaboration among doctors and nurses, are essential in navigating these issues effectively.

The paradigm shift towards a mass production and efficiency model in healthcare has brought various new methods like telemedicine, urgent care, insurance mandates, and artificial intelligence to cope with increasing demand. Additionally, engaging the community and ensuring healthcare professionals are part of the solution facilitates social change while prioritizing patient care outcomes.

User Huazuo Gao
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1 vote
Here are some tips to make sure that a patient (at a medial center) has the best experience:

1. Avoid long unnecessary waits.
2. Be sure that your customer service is good.
3. Avoid disrespecting or bullying the patient. (I know that it sounds funny to bully a patient, but it has happened somewhere around the world)
4. Avoid "poor" use of language. (Such as slang words)
5. Try to have a "blame-free" environment.
6. Make everything easy for the patient to understand.


User Palash Bera
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