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The encounter between service-consumer that occurs during delivery of the service is also known as
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The encounter between service-consumer that occurs during delivery of the service is also known as

User Sir Rubberduck
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Answer:

THAT DOESNT GIVE ME AN ANSWER OUT OF THE ANSWER CHOICES

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User SommerEngineering
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Service delivery. Service delivery is an important part of the customer experience portion of the service because without a good delivery, which is the last customer service aspect a consumer will use, they could decide to not use the product/company anymore. Often times, people will buy a product they like because of the service they love vs a product they love but low quality service. 
User Robert Dodd
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