Question

Uber has specific requirements for the age, size, and condition of its drivers' cars, so that its customers will experience a ride in a pleasant environment. this concern addresses which element of the building blocks of service quality

1.empathy
2.responsiveness
3.assurance
4.tangibles
5.reliability

Answer 1

The building block that those qualities of Uber are concerned is:

reliability

The reliability building block is the capability of the business to perform their services in a dependable and accurate manner. It is the rating by how much the customers put their trust on the business to have a consistent good quality service. The age, size, and condition of drivers’ cars are all factors for Uber to perform quality service.