Answer:
Resolving a conflict often begins and ends with listening. Successful active listening leads to a sense of empathy of the other person's needs and position. Demonstrating empathy helps break down the barriers that preclude an amicable outcome. During a dispute, actively listen for the primary emotions of the person.
There are five main causes of conflict: information conflicts, values conflicts, interest conflicts, relationship conflicts, and structural conflicts. Information conflicts arise when people have different or insufficient information, or disagree over what data is relevant.
HOPE THIS HELPS