Question

What should you do if you know you'll need to leave the telephone for more than 30 seconds to find information for a caller?

Answer 1

Explain to the caller this will take you a little bit to get the answer they need and ask if they want to hold or receive a call back.

Answer 2

Talk with him or play a music of background.

Step-by-step explanation:

Most of the call center around the world use the tool of background of music to relax or to keep more confortable the time of wait for a caller.

Others call center specialist trying to talk some funny in the period of wait.

This is the most commun on these cases.