Question

Amy made a reservation at a restaurant to celebrate Father’s Day with her dad. However, upon their arrival, she found out that the restaurant was full and that they would have to wait for their table.

Arrange the steps in the proper sequence that the hostess should take to ensure Amy and her father have a wonderful time despite the wait.

Give an estimated wait time.
Offer them complimentary
drinks.

Apologize to them.
Ask them to wait in the
lounge.

Ensure the table is clean
and properly set up.

Personally lead them to
the table.

Answer 1

The hostess should apologize, give an estimated wait time, ask them to wait in the lounge, offer complimentary drinks, ensure the table is clean and set up, and then lead them to the table to provide a positive experience.

Step-by-step explanation:

To ensure Amy and her father have a wonderful time despite the wait, the hostess should take the following steps in a proper sequence:

• Apologize to them for the inconvenience.
• Give an estimated wait time for them to have a realistic expectation of the delay.
• Ask them to wait in the lounge where they can be comfortable.
• Offer them complimentary drinks to make their wait more enjoyable.
• Ensure the table is clean and properly set up for their celebration.
• Personally lead them to the table when it is ready, showing attentiveness to their experience.

Answer 2

Apologize to them. Ask them to wait in the lounge.

Ensure the table is clean

and properly set up.

Personally lead them to the table

Give an estimated wait time.

Offer them complimentary

drinks.

Step-by-step explanation: