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A comprehensive approach to performance appraisal that uses the evaluations of bosses, peers, and subordinates as well as self-ratings, customer ratings, and ratings of others outside the work unit is known as a(n) ______________.a. total evaluation.b. worldwide evaluationc. bottom-up/top-down evaluation.d. inside and outside evaluation.

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Answer: Total evaluation

Explanation: Total evaluation is a system of appraisal involving the overall evaluations of bosses, peers,self rating,customer ratings,customer ratings and rating of others outside the work unit, it is applied mainly in organisations. Total appraisal is implemented in companies and industries with interest in ensuring the efficient performance in the overall business. Total evaluation is a comprehensive approach in performance evaluation.

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