Question

Maryann is implementing a new release of information (ROI) tracking system for her ROI clerks to utilize. She met with the vendor and the contract is pending until the legal department provides its final stamp of approval. Maryann is wondering what she should do next to introduce the process changes that need to take place and how she is going to manage the whole process. Maryann needs to develop a strong ______________________ plan in order for this process to be accepted by the HIM staff and for the entire project to be adopted smoothly.

A. negotiation
B. collaboration
C. conflict management
D. change management

Answer 1

Answer: Maryann needs to develop a strong change management plan in order for this process to be accepted

Explanation: Change management involves all the processes in transitioning from a known system to a desired future system in an organisation.

Since Maryann is looking to implement a new release of information (ROI) tracking system, a change management plan is the best tool to develop.