Answer: The correct answers are "a. anticipatory socialization—those activities that take place prior to the first day on the job; ", "b. encounter—where the newcomer learns what the organization is really like;" and "c. change and acquisition—where members master important tasks and roles.".
Explanation: The 3 steps or phases of the organizational socialization process are:
1) Anticipatory socialization: those activities that take place prior to the first day on the job;
2) Encounter: where the newcomer learns what the organization is really like;
3) Change and acquisition: where members master important tasks and roles.