Answer
Let X be the time between calls to a corporate office. X has exponential distribution with mean 10 minutes
Let Y be the number of calls arrive in one half hour. So Y follows Poisson distribution with parameter

Y follows Poisson distribution with parameter 3. The probability distribution function of Y is ;
P(Y=y) =
for y=0, 1, 2, 3, ....
a) Probability that there are more than three calls in one-half hour
The number of calls arrive in one hour Y₁ is
=3
P(Y > 3) = 1 - P(Y ≤ 3)
= 1 - [P(Y = 0) +P(Y = 1) +P( Y = 2) +P( Y = 3)]
=1-[0.0497+ 0.1494+0.2240+0.2240]
= 1- 0.6472
P(Y>3) = 0.3528
b) Probability that there are no calls within one-half hour
P(Y =0) =
P(Y =0) = 0.0498
c) Let x be the number for which probability that there will be no call within x hours is 0.01


-6 x = ln (0.01)

x =0.7675 hrs converting into minutes
X =46.05 minutes