Question

Oromyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. The management ordered an investigation to determine the reasons behind these complaints. It was then found that the employees that were hired to demonstrate and install the appliances lacked hands-on experience with the appliances they were selling. The management immediately started a training program for the employees to get them better accustomed to the appliances. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____.

Answer 1

customer service

Step-by-step explanation:

Based on the information provided within the question it can be said that the work team improved their customer service. This is because the training program was designed for the work team to better understand the product that they are selling. This knowledge would help them provide the customer with all the information that they need as well as a one on one demonstration of how the product works and the salesperson can also answer any questions that they may be having. All of this contributes towards servicing the customers and providing them with a great experience and product.