Question

The cleanest, most comfortable restaurant in town and the staff is always impeccably dressed and very courteous. Based on this feedback, the White Hall Inn would receive high marks on which service quality dimension?

Answer 1

Tangibles (or tangibility)

Step-by-step explanation:

When we say tangibles as a service quality dimension, we are referring to:

• how the physical place or facility looks like (e.g. is the store clean, nicely decorated, etc.),
• the perceived quality of the equipment (e.g. the gym uses high quality exercise machines),
• are your employees fit for the job (e.g. the employees were kind and helpful, they could answer the customers' questions),
• can your customers understand what you are trying to say to them or communicate to them? (e.g. does the store have signs that clearly differentiate the different clothing sectors?)