Answer:
A. the matter was handled fairly
Step-by-step explanation:
Human beings are naturally emotional beings. Even more so in a business setting because along with investment of time and effort, they have their financial stake in transactions. So, a bad news can be received very negatively by the receiver. Thus, it is necessary that the when delivering bad news, the receiver is made aware of the due process and framework that was followed to reach a rejection of what the receiver wanted or what was done to mitigate the damage in the first place. This will effectively communicate to the receiver that the sender did their best to resolve the problem at hand and will dampen any feelings of outright contempt and anger against the sender.