Answer:Phil is practicing: UNDERSTANDING
Step-by-step explanation:
Understanding refers to actual getting it for example instead of making a judgement about a situation you try to open up your heart and emphathize with someone else and try to see their point of view, it's like an agreement about a situation when you also get it as the other person does.
Phil instead of being judgemental he sympathize with the visitor by looking at his background as the drive of this behaviour.
Understanding may help prevent us misjudging people without an cause to do so or without having learnt about who they are.