Question

Jones and Johnson, a law firm, is expanding to incorporate three conference rooms and two executive waiting lounges in its office. Which of the following dimensions of servicescape is the firm addressing?

Answer 1

Space layout and function

Step-by-step explanation:

The three dimensions of servicescape include:

1. Ambient conditions: air quality, room temperature, smell, music, lighting, etc.
2. Space layout and function: how equipment and furniture are laid out and arranged.
3. Signs, symbols and artifacts: corporate logos, decoration styles (including color), signs, etc.