Question

Clara Thomas is an employee at the Citizens Trade Bank. What type of decisions will she undertake if her responsibilities include receiving customer queries, fixing appointments for sales representatives of the bank, and tracking potential clients through call records?

Answer 1

Answer: Operational decisions

Explanation: Operational decision are decision that are made for carrying out the daily-regular business.Many day to day decision for organization activities are being taken for running the processes smoothly.It helps in reaching the goals of business plan by focusing on work details

Clara should take operational decision for the day to day bank activities like queries from customers, client tracing, managing the appointment etc so that these tasks can be managed on daily basis..