Answer:
(a) 1.1

(b) 0.611

Step-by-step explanation:
We have given that when the elevator is at rest the scales reads 834 N
So W = 834 N
Acceleration due to gravity

We know that W = mg
So

(a)Now as the elevator moves upward so effective acceleration = g+a
Scale reading W = 928 N
Mass = 85.1020 kg
So

So a = 10.9045 -9.8 = 1.1

(b) As the scale reading decreases effective acceleration = g-a
Scale reading = 782 N
So

So a =9.8 -9.1819 = 0.611
