Question

The sales department at Delta Corp. has devised a set of rules for its employees. All the employees are required to be in the office premises by 8 a.m. every day. They are also required to wear business casuals. In addition, every employee has to send a productivity update to his or her supervisor before leaving for the day. In this case, the sales department has developed _____.

A) job descriptions
B) hierarchies
C) stretch goals
D) norms

Answer 1

d) Norms

Step-by-step explanation:

A norm is an informal guideline that dictates expectations in an organization. They inform members what is considered correct or incorrect in that specific business. Norms express the collective expectations that members of an organization have from each other. Not all companies will have their norms written.

In many organizations, norms are essential aspects of the organizational culture. They dictate how things are done in that company. Norms help new members adapt to the organization smoothly. They explain relationships between employees and fellow employees, employees and jobs, and employees and superiors.