Question

Which of the following best describes the term customer contact points? Group of answer choices

a.a customer entering a specific franchise
b.a customer looking around a franchise
c.a customer leaving the franchise
d.a customer interacting with a franchise employee

Answer 1

d.a customer interacting with a franchise employee

Step-by-step explanation:

Customer contact points are avenues through which a company interacts with its customers directly. The modes of interactions include phone calls, written communication, online interactions, or one-on-one customer support.

Many businesses recognize the importance of customer contact points. They invest heavily to ensure that the customer gets a wonderful experience at the contact points.