Question

Simone called the Puppy Heaven Kennel to reserve a kennel for her German Shepherd while she went on vacation. In terms of the service blueprint, Simone's telephone call is an example of a(n): A. Customer action B.Onstage contact employee action C. Backstage contact employee action D. Support process Audience action

Answer 1

Answer: Customer action

Explanation: In a service blueprint the customer actions are always described first. In simple words, all the steps that a customer takes in a service delivery is referred to as the customer action.

In the given case, Simone called the puppy heaven kennel himself for acquiring the service they are offering.

Hence from the above we can conclude that the correct option is A.