Answer: a)Customers using freeware can personalize the software to meet their needs.
Explanation: Freeware is the software that is used for increasing the marketing and profit by can used by the user for unlimited extent and at no cost.It is the copyrighted software so it cannot be personalized by the consumer .They can only install, download , use the freeware unlimited.
Other options are correct because public domain software can be copied and dispersed to others for free of cost, some shareware program do not work after trial period unless the payment is made and copyright is used for legally copying the content and distributing to other .Thus, the only false option is option(a).