Question

Imagine that you are volunteering as a medical assistant in a pediatric clinic. Due to several walk-in urgent cases the clinic has fallen behind schedule about an hour. You are getting the intake information and vitals on a child when the parent becomes visibly angry and starts cursing about the amount of time they have waited to be seen. The parent demands that you get the pediatrician immediately but you know that she is currently doing a medical procedure in the next room. How would you handle this situation?

Answer 1

Answer:you need to be calm and empathetic towards the parents.

Assure them that you understand that the situation is not good and the reason for them to be angry, assure them that the pediatrician is going to be with them shortly but in a meanwhile you would like to assist with anything that may calm their nerves and anxiousness.

Assure them that they need not to worry because you will do your best to look after their needs whilst they work for the pediatrician and you can assist as far as possible to ensure that the child is looked after and make sure they are comfortable whilst waiting.

Step-by-step explanation: