Question

Kate recently learned to play golf. Last week, she decided to try a new golf course. She signed in to play and was given the keys to an electric golf cart without any instructions on how to operate it. After she drove the cart into a lake, she swore never to play golf again. According to Kate, "There are just too many things you have to know before you can become a real golfer." Two months later, the golf course manager called Kate and asked why she had not returned to play another game. Which service recovery strategy is being used in this example?

Answer 1

Learn from lost customers

Step-by-step explanation:

Former, or unhappy, customers are an incredible source of valuable information. Not only because companies can try to win them back, but because they provide valuable insights as to why customers are leaving, at which points the customer journey needs more attention, and how to correct issues and innovate for the future