Final answer:
Marcia should reward her store managers at Stores 1 and 2 for improved sales and evaluate why sales at Store 3 decreased before deciding on any punishment. Efficiency, predictability, calculability, and control are important factors to consider in her decision-making.
Step-by-step explanation:
When considering how Marcia should reward or punish her store managers based on the varying sales performance of her Subway stores, Marcia must first undertake an efficiency and productivity analysis. For the stores that saw a sales increase, rewards should be based on the specific practices that led to predictability in quality and improved sales figures. It is essential to acknowledge good performance, as this can motivate employees and maintain high standards.
In contrast, for Store 3, where sales fell by 2%, Marcia must analyze the reasons for this decrease. Was it due to external factors, or can internal improvements be made? It may not be productive to punish without understanding the context of the decline. There might be an opportunity for improvement in areas like calculability or employee control, ensuring that workers are adhering to the processes that guarantee consistent customer experience. An investigation into these elements should precede any decision to punish or implement negative consequences.
Ultimately, Marcia should utilize her findings to implement strategies that ensure all workers are slicing meats and cheese to order properly, maintaining store organization, and effectively using their timecards for calculable hours and overtime pay, while wearing the appropriate uniform for easier identification within the set control framework.